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Description
Item #: 99789
Certified Pre-Owned: This unit has gone through a rigorous 60-point inspection and has been certified to be in full working condition. All Certified Pre-Owned units are final sale.
Includes:
- Autel MAX 4T x1
- Remote Controller x1
- Battery x1
- Extra Propellers x2
- Extra RC Sticks x2
- Hard Case x1
- Manual
- Chargers and connecting cables
A Leader of Drone Intelligence
The EVO Max 4T brings powerful technologies and advanced autonomy to users. EVO Max 4T assesses complex environments to create real-time 3D flight paths for unparalleled obstacle avoidance.Advanced sensors make flight in GPS unavailable areas possible and the incredible new thermal payload unlocks new object identification and tracking scenarios.With a foldable, weather-resistant design, the EVO Max 4T is as portable as it is capable.
Accurate Object Identification and Tracking
Based on Autel's AI recognition technology, the EVO Max 4T can automatically identify and lock onto different types of targets such as heat sources, moving people, or vehicles and achieve high-altitude tracking and data collection for law enforcement.
Navigation in GPS Denied Environment
Advanced sensors allow the EVO Max 4T to navigate within hardened structures, underground, or in environments without GPS.
Autonomous Path Finding
Autel's Autonomy Engine collects surrounding environmental data and plans 3D flight paths through complex environments such as mountains, forests, and buildings. Use cases include rapid 3D scene reconstruction, public safety overwatch, industrial inspection, and land surveying.
Anti Jam, Anti Interference
The EVO Max 4T uses advanced flight control modules and algorithms specially designed to counter RFI, EMI, and GPS spoofing. This enables the EVO Max 4T to fly confidently near power lines, critical structures, and in complex areas.
Platform Capability
EVO Max 4T redefines portability with its powerful platform and all weather design.
42mins
Max. Flight Time
IP43
Weather Rating
23,000 ft
Service Ceiling
12.4 miles
Image Transmission Range
27 mph*
Max. Wind Resistance
A-Mesh 1.0 - The Drone Industry's First
Mesh Networking Technology
EVO Max 4T features the new A-Mesh system, enabling drone-to-drone autonomous
communication, connection, and collaboration.
Strong Anti-Interference
The EVO Max 4T can communicate seamlessly with other drones in the vicinity, unlike a traditional chain structure. If a single drone fails or exits unexpectedly, the entire system will independently self-organize and continue to relay critical information.
Beyond-Line-of-Sight Applications
With A-Mesh, multiple aircrafts in the vicinity can act as relay points to greatly improve BVLOS operation effectiveness.
Full-Fleet Control
Multiple drones can be controlled autonomously by 1 pilot or by a group of pilots simultaneously with or without LTE coverage.
Enhanced Range
Communication nodes can be placed statically on hills or poles to provide full coverage to an area, or a swarm of drones can provide mobile communication points to extend the coverage of the entire group.
Autel SkyLink 3.0
The EVO Max 4T SkyLink 3.0 system comes with 6 antennas, 4 frequency bands, AES-256 encryption*, and optional 4G integration* to provide users with the most advanced flight capabilities ever in an EVO.
12.4 miles
Image Transmission Distance
<150ms
Latency
1080p/60fps
Real-Time Image Quality
900MHz/2.4GHz/5.2GHz/5.8GHz**
Frequency Bands
*This feature will be available in a future update.
**5.2GHz is only applicable for FCC, CE, and UKCA regions. 900MHz is only applicable for FCC regions.
Mission Ready Payload
The payload integrates wide-angle camera, zoom camera, thermal camera and a laser
rangefinder for all data capture needs and critical decision making.
50MP
Wide Camera
48MP
Zoom Camera
8K 10x
Optical Zoom
160x
Max. Hybrid Zoom
640x512
Thermal Resolution
Supports for 8K 10x optical zoom, and 160x Max. Hybrid Zoom with clear details on targets up to 1.24 miles away.
Moonlight Agorithm 2.0 boosts postprocessing anp allows the pilot to capture crisp, detailed images in low-light environments.
support 4K 30fps, max ISO 64000
Moonlight mode reduces noise and enhances HDR
Equipped with 640*512 hightresolution thermal imaging camera, 30fps, and 16x digital zoom
Tap a target to get the coordinates and altitude rapidly from up to 0.75 miles away
Autel Enterprise App Platform
The Autel Enterprise App is built from the ground up for industrial applications and features a brand-new interface for simple, efficient operation. Additional features and semi-autonomous modes maximize the EVO Max 4T's mission capability.
Smart Features
3D Map Planning
Plan, create, and execute 3D waypoint mission plan on a 3D map.
Quick Mission*
Temporary quick missions can be created while executing other missions, and multiple sub-missions can be stacked for enhanced flexibility.
Mission Reproduction*
With this feature activated, fly a manual or semi-autonomous mission, or string multiple missions together. The EVO Max4T will automatically record the camera angles and replicate the mission you just flew
Multiple Mission Types
The Enterprise App provides various autonomous and semi-autonomous mission planning
for public safety, inspection, and surveying.
*This feature will be available in a future update.
Terrain Follow*
Maintain a relatively constant altitude from the
ground for uneven or sloped terrain.
Rectangular Mission
Supports one-click automatic generation of a rectangular flight area
Automatic Mission Generation And Data Capture*
Automatically produce routes by adding regional boundary points through dots or importing KML files
Waypoint Missions
Users can add waypoints for flexible, non-structured flight paths.
Oblique Photography
Automatically plan 5 groups of routes (1 ortho + 4 obliques) according to the flight area set by the user.
Spiral Mission*
Supports helical flight search in a designated area for SAR
Corridor Mission*
Supports intuitive and effective corridor mission planning for roads, rivers, pipelines, power lines, and other narrow, large-scale terrain.
Polygon Mission
Supports one-click automatic generation of polygon flight areas.
*This feature will be available in a future update.
Data Security
Privacy Protection: Data involving user and aircraft information, including flight logs, locations, and account information can only be physically accessed via the aircraft locally.
Encrypted Data Storage: Supports AES-256 encryption for photos, videos, and flight logs, which are password-protected.
Enhanced Live-View
Multi-channel Projection Screen*
Supports simultaneous output of RGB, infrared, night vision, and wide-angle images.
AR Scene*
Geo-location data and other aircraft location info detected by ADS-B can overlay on real-time map, which is convenient for users to confirm the drone's location and avoid airborne risks.
*This feature will be available in a future update.
Autel SDK
TheAutel SDKis open to the world, helping developers and partners reduce software and hardware development costs and jointly create a new industry ecosystem.
Mobile SDK
Open UX SDK (iOS&Android) can directly call up the ready-made interactive interface.
Payload SDK*
Unified interface standards support access to third-party mounts such as microphones and gas detectors.
Cloud SDK*
Enables remote live broadcast and control of drones and Nests through third-party platforms or web pages.
*This feature will be available in a future update.
Accessories
Autel Smart Controller V3
Daylight Readable Display: 7.9 inches, 2000nit maximum brightness, 2048*1536 resolution.
Super download: Download footage from the drone to a mobile device at a maximum rate of 20MB/s.
Functional Interface: HDMI ports allow connection to 3rd party displays or monitors.
Ultra-Long Battery Life: Up to 4.5 hours of continuous operation. 2-hr fast charging from empty.
Local Storage: Built-in 128G storage space allows 3rd party apps and mission media storage.
Live Deck 2 (optional)
Broadcast live mission intel to other personnel in the operation for enhanced situational awareness and critical decision-making without the need for an LTE connection. The EVO Max 4T is compatible with Live Deck 2, which offers multiport streaming to monitors and Wi-Fi support for multiple local smartphones.
RTK Module (optional)
Provides centimeter-accurate positioning data for mapping and reduces electromagnetic interference for flying near critical structures.
Aircraft
Weight 3.5 lbs (1600g, battery, and gimbal included) Max. Takeoff Weight 4.41 lbs (1999 g) Dimensions 576*660*149 mm (folded, incl. propellers)
340*407*148 mm (folded,excl.propellers)
257*136*133 mm (unfolded, excl. propellers)Diagonal Wheelbase 1.52 ft (464mm) Max Ascent Speed 8m/s Max Descent Speed 6m/s Max Horizontal Speed (windless near sea level) 23m/s Max Service Ceiling Above Sea Level 23000ft (7000m) Max Flight Time (windless) 42 mins Max Hovering Time (windless) 38 mins Max Wind Resistance 27mph*
*Takeoff and landing can withstand wind speeds up to 27 mph (12 m/s).IP Rating IP43 Max Tilt Angle 35° Max Angular Velocity Pitch: 300°/s; Yaw: 120°/s Operating Temperature -4°F to 122°F (-20℃ - 50℃) Operating Frequency 2.4G/5.2G*/5.8G/900MHz* GNSS GPS+Galileo+BeiDou+GLONASS Transmitter Power (EIRP) 2.4GHz:<33dBm(FCC), <20dBm(CE/SRRC/MIC)
5.8GHz:<33dBm(FCC), <30dBm(SRRC), <14dBm(CE)
5.15-5.25GHz: < 23dBm(FCC/SRRC/MIC)
5.25-5.35GHz:<30dBm(FCC), <23dBm(SRRC/MIC)Hovering Accuracy Vertical:
±0.1 m (Vision System enabled);
±0.3 m (GPS enabled);
±0.15 m (RTK enabled);
Horizontal:
±0.15 m (Vision System enabled);
±0.3 m (GPS enabled);
±0.1 m(RTK enabled);Gimbal
Mechanical Range Pan: -135° to 45°
Tilt: -45° to 45°
Roll: -45° to 45°Controllable Range -90° to 30° Stable system 3-axis mechanical gimbal (pan, tilt, roll) Max Control Speed (pitch) 200º/s Angular Vibration Range <0.005° Zoom Camera (Telephoto)
Sensor 1/2" CMOS,Effective pixels: 48M Lens Focal length: 11.8-43.3mm (35mm, equivalent: 64-234mm)
Aperture: f/2.8-f/4.8Exposure Compensation ±3EV 0.3EV/step ISO Range Normal Mode：
Auto: ISO100 ~ ISO6400
Manual:
Photo: ISO100 ~ ISO12800
Video: ISO100 ~ ISO6400Shutter Speed Photo: 8s ~ 1/8000s
Video: 1s ~ 1/8000sMax Photo Size 8000×6000 Max Video Resolution 7680×4320 Wide Camera
Sensor 1/1.28 CMOS, Effective pixels: 50M Lens DFOV: 85°
Focal length: 4.5 mm (equivalent: 23 mm)
Aperture: f/1.9
AF motor: 8-wire SMA, PDAF focusExposure Compensation ±3EV 0.3EV/step ISO Range Auto:
Photo: ISO100~ISO6400
Video: ISO100~ISO64000 (Night scene mode: up to ISO64000)
Manual:
Photo: ISO100~ISO12800
Video: ISO100~ISO6400Shutter Speed Photo: 8s ~ 1/8000s
Video: 1s ~ 1/8000sMax. Video Resolution 3840×2160 Photo Size 8192*6144
4096*3072Thermal Camera
Thermal Imager Uncooled VOx Microbolometer Lens DFOV: 64°
Aperture: 13mm
Focus:f/1.2Infrared Temperature Measurement
Accuracy26.6~37.4 ℉ or reading ±3% (using
the larger value) @ambient
temperature -4℉ to 140℉Video Resolution 640*512 Photo Size 640*512 Pixel Pitch 12 um Temperature Measurement Method Center measurement, pot measurement, rectangular measurement Temperature Measurement Range -4℉ to 302℉, 32℉ to 1022℉ (-20°C to 150°C, 0 to 550°C) Temperature Alert High and low temperature alarm thresholds, reporting coordinates and temperature values Laser Range Finder
Measurement Accuracy ±3.3ft(1m) Measuring Range 3937ft(1200m) Image Transmission
Operating Frequency 2.4G/5.2G*/5.8G/900MHz*
*5.2GHz is only applicable for FCC, CE, and UKCA regions. 900MHz is only applicable for FCC regions.Max Transmission Distance
(unobstructed, free of interference)12.4miles/20km(FCC),4.9miles/8km(CE) Independent Networking Autel Smart Controller V3 Transmitter Power (EIRP) 2.4GHz:<33dBm（FCC）, <20dBm(CE/SRRC/MIC)
5.8GHz:<33dBm(FCC), <30dBm(SRRC), <14dBm(CE)
5.15-5.25GHz: < 23dBm(FCC/SRRC/MIC)
5.25-5.35GHz:<30dBm(FCC), <23dBm(SRRC/MIC)Autonomy
Non-GPS Hovering and Manual Flight Indoor: Horizontal error ≤1.18in (At least have texture at one direction）
Outdoor:
Daytime: Within 1640ft(500m) flight height, horizontal error < 0.01*height
Night: Manual flight is controllable within 328ft(100m) flight heightNon-GPS Return-to-Home Within 1640ft(500m) flight height, horizontal error of Return-to-Home point < 11.81in Automatic Obstacle Rerouting High Speed Obstacle Rerouting: Flight speed up to 45mph(20m/s) when Min. safety distance to obstacle is 4.9ft(1.5m)
High Precision Obstacle Rerouting: Flight speed could reach 6.7mph(3m/s) when Min. safety distance to obstacle is 1.64ft (0.5m)Multi-target Recognition and Tracking Target identification types:people, vehicles, boats
Number of targets detected:64
Comprehensive recognition accuracy: > 85%Millimeter-wave RadarSensing System
Frequency 60Ghz~64Ghz*
*Please fly safely and consult your local laws and regulations.Size 1.5*0.55*0.08in (38*14*2mm) (L*W*H) Weight 0.07oz(2g) EIRP 18dBm Sensing Range Upward: 5.9~787.4in (0.15~20m)
Downward: 3.9~4724.4in(0.1~120m)
Forward and Backward (Standard/Comfortable): 0.82~98.43ft (0.25~30m)
Forward and Backward (Standard/Comfortable): 0.82~98.43ft (0.25~30m)FOV Horizontal（6dB）：±60°，Vertical（6dB）：±30° Speed Measurement Range ± 134mph (60m/s) Speed Measurement Accuracy ≤1% Max. Tracking Target Number 32 Visual Sensing System
Obstacle Sensing Range Forward/Upward/Downward/Backward/Sideward: 0.2~50m FOV Forward/Backward/Sideward: 60°(H)，80°(V)
Upward/Downward: 360°(H)，190°(V)Autel Smart Controller V3
Screen 7.9 inch, 2000nits max. brightness, 2048*1536 resolution External Battery Capacity: 5800mAh
Voltage: 11.55V
Battery Type: Li-on
Energy: 67Wh
Charing time: 120mins
Intelligent Lithium Ion BatteryOperating Time 3 hours (Max. brightness)
4.5 hours (50% brightness)Max Transmission Distance
(with interference)12.4miles/20km(FCC),4.9miles/8km(CE) IP Rating IP43 Storage 128G GNSS GPS+GLONASS+Galileo+Beidou+NavIC+QZSS Operating Temperature -4°Fto104°F (-20℃ to 40℃) Wi-Fi Protocol WiFi Direct, Wi-Fi Display,
802.11a/b/g/n/ac
Support 2 x 2 MIMO Wi-FiOperating Frequency 2.400 - 2.4835 GHz；
5.150 - 5.250GHz；
5.725‒5.850 GHzTransmitter Power (EIRP) 2.400 - 2.4835 GHz
FCC/CE:≤20dBm
5.150 - 5.250GHz
FCC:≤17dBm
5.725‒5.850 GHz
FCC:≤17dBm
CE:≤14dBmAircraft Battery
Capacity 8070mAh Voltage 14.88V Battery Type LiPo 4S Energy 120wh Net Weight 1.15lbs(520g) Charging Temperature 41°Fto113°F(5ºCto45ºC) When the temperature is lower than 10° C (50° F), the selfheating function will be automatically enabled. Charging in
a low temperature may shorten the lifetime of the battery.Hot Swap Support
Weight 3.5 lbs (1600g, battery, and gimbal included) Max. Takeoff Weight 4.41 lbs (1999 g) Dimensions 576*660*149 mm (folded, incl. propellers)
340*407*148 mm (folded,excl.propellers)
257*136*133 mm (unfolded, excl. propellers)Diagonal Wheelbase 1.52 ft (464mm) Max Ascent Speed 8m/s Max Descent Speed 6m/s Max Horizontal Speed (windless near sea level) 23m/s Max Service Ceiling Above Sea Level 23000ft (7000m) Max Flight Time (windless) 42 mins Max Hovering Time (windless) 38 mins Max Wind Resistance 27mph*
*Takeoff and landing can withstand wind speeds up to 27 mph (12 m/s).IP Rating IP43 Max Tilt Angle 35° Max Angular Velocity Pitch: 300°/s; Yaw: 120°/s Operating Temperature -4°F to 122°F (-20℃ - 50℃) Operating Frequency 2.4G/5.2G*/5.8G/900MHz* GNSS GPS+Galileo+BeiDou+GLONASS Transmitter Power (EIRP) 2.4GHz:<33dBm(FCC), <20dBm(CE/SRRC/MIC)
5.8GHz:<33dBm(FCC), <30dBm(SRRC), <14dBm(CE)
5.15-5.25GHz: < 23dBm(FCC/SRRC/MIC)
5.25-5.35GHz:<30dBm(FCC), <23dBm(SRRC/MIC)Hovering Accuracy Vertical:
±0.1 m (Vision System enabled);
±0.3 m (GPS enabled);
±0.15 m (RTK enabled);
Horizontal:
±0.15 m (Vision System enabled);
±0.3 m (GPS enabled);
±0.1 m(RTK enabled);Gimbal
Mechanical Range Pan: -135° to 45°
Tilt: -45° to 45°
Roll: -45° to 45°Controllable Range -90° to 30° Stable system 3-axis mechanical gimbal (pan, tilt, roll) Max Control Speed (pitch) 200º/s Angular Vibration Range <0.005° Zoom Camera (Telephoto)
Sensor 1/2" CMOS,Effective pixels: 48M Lens Focal length: 11.8-43.3mm (35mm, equivalent: 64-234mm)
Aperture: f/2.8-f/4.8Exposure Compensation ±3EV 0.3EV/step ISO Range Normal Mode：
Auto: ISO100 ~ ISO6400
Manual:
Photo: ISO100 ~ ISO12800
Video: ISO100 ~ ISO6400Shutter Speed Photo: 8s ~ 1/8000s
Video: 1s ~ 1/8000sMax Photo Size 8000×6000 Max Video Resolution 7680×4320 Wide Camera
Sensor 1/1.28 CMOS, Effective pixels: 50M Lens DFOV: 85°
Focal length: 4.5 mm (equivalent: 23 mm)
Aperture: f/1.9
AF motor: 8-wire SMA, PDAF focusExposure Compensation ±3EV 0.3EV/step ISO Range Auto:
Photo: ISO100~ISO6400
Video: ISO100~ISO64000 (Night scene mode: up to ISO64000)
Manual:
Photo: ISO100~ISO12800
Video: ISO100~ISO6400Shutter Speed Photo: 8s ~ 1/8000s
Video: 1s ~ 1/8000sMax. Video Resolution 3840×2160 Photo Size 8192*6144
4096*3072Thermal Camera
Thermal Imager Uncooled VOx Microbolometer Lens DFOV: 64°
Aperture: 13mm
Focus:f/1.2Infrared Temperature Measurement
Accuracy26.6~37.4 ℉ or reading ±3% (using
the larger value) @ambient
temperature -4℉ to 140℉Video Resolution 640*512 Photo Size 640*512 Pixel Pitch 12 um Temperature Measurement Method Center measurement, pot measurement, rectangular measurement Temperature Measurement Range -4℉ to 302℉, 32℉ to 1022℉ (-20°C to 150°C, 0 to 550°C) Temperature Alert High and low temperature alarm thresholds, reporting coordinates and temperature values Laser Range Finder
Measurement Accuracy ±3.3ft(1m) Measuring Range 3937ft(1200m) Image Transmission
Operating Frequency 2.4G/5.2G*/5.8G/900MHz*
*5.2GHz is only applicable for FCC, CE, and UKCA regions. 900MHz is only applicable for FCC regions.Max Transmission Distance
(unobstructed, free of interference)12.4miles/20km(FCC),4.9miles/8km(CE) Independent Networking Autel Smart Controller V3 Transmitter Power (EIRP) 2.4GHz:<33dBm（FCC）, <20dBm(CE/SRRC/MIC)
5.8GHz:<33dBm(FCC), <30dBm(SRRC), <14dBm(CE)
5.15-5.25GHz: < 23dBm(FCC/SRRC/MIC)
5.25-5.35GHz:<30dBm(FCC), <23dBm(SRRC/MIC)Autonomy
Non-GPS Hovering and Manual Flight Indoor: Horizontal error ≤1.18in (At least have texture at one direction）
Outdoor:
Daytime: Within 1640ft(500m) flight height, horizontal error < 0.01*height
Night: Manual flight is controllable within 328ft(100m) flight heightNon-GPS Return-to-Home Within 1640ft(500m) flight height, horizontal error of Return-to-Home point < 11.81in Automatic Obstacle Rerouting High Speed Obstacle Rerouting: Flight speed up to 45mph(20m/s) when Min. safety distance to obstacle is 4.9ft(1.5m)
High Precision Obstacle Rerouting: Flight speed could reach 6.7mph(3m/s) when Min. safety distance to obstacle is 1.64ft (0.5m)Multi-target Recognition and Tracking Target identification types:people, vehicles, boats
Number of targets detected:64
Comprehensive recognition accuracy: > 85%Millimeter-wave RadarSensing System
Frequency 60Ghz~64Ghz*
*Please fly safely and consult your local laws and regulations.Size 1.5*0.55*0.08in (38*14*2mm) (L*W*H) Weight 0.07oz(2g) EIRP 18dBm Sensing Range Upward: 5.9~787.4in (0.15~20m)
Downward: 3.9~4724.4in(0.1~120m)
Forward and Backward (Standard/Comfortable): 0.82~98.43ft (0.25~30m)
Forward and Backward (Standard/Comfortable): 0.82~98.43ft (0.25~30m)FOV Horizontal（6dB）：±60°，Vertical（6dB）：±30° Speed Measurement Range ± 134mph (60m/s) Speed Measurement Accuracy ≤1% Max. Tracking Target Number 32 Visual Sensing System
Obstacle Sensing Range Forward/Upward/Downward/Backward/Sideward: 0.2~50m FOV Forward/Backward/Sideward: 60°(H)，80°(V)
Upward/Downward: 360°(H)，190°(V)Autel Smart Controller V3
Screen 7.9 inch, 2000nits max. brightness, 2048*1536 resolution External Battery Capacity: 5800mAh
Voltage: 11.55V
Battery Type: Li-on
Energy: 67Wh
Charing time: 120mins
Intelligent Lithium Ion BatteryOperating Time 3 hours (Max. brightness)
4.5 hours (50% brightness)Max Transmission Distance
(with interference)12.4miles/20km(FCC),4.9miles/8km(CE) IP Rating IP43 Storage 128G GNSS GPS+GLONASS+Galileo+Beidou+NavIC+QZSS Operating Temperature -4°Fto104°F (-20℃ to 40℃) Wi-Fi Protocol WiFi Direct, Wi-Fi Display,
802.11a/b/g/n/ac
Support 2 x 2 MIMO Wi-FiOperating Frequency 2.400 - 2.4835 GHz；
5.150 - 5.250GHz；
5.725‒5.850 GHzTransmitter Power (EIRP) 2.400 - 2.4835 GHz
FCC/CE:≤20dBm
5.150 - 5.250GHz
FCC:≤17dBm
5.725‒5.850 GHz
FCC:≤17dBm
CE:≤14dBmAircraft Battery
Capacity 8070mAh Voltage 14.88V Battery Type LiPo 4S Energy 120wh Net Weight 1.15lbs(520g) Charging Temperature 41°Fto113°F(5ºCto45ºC) When the temperature is lower than 10° C (50° F), the selfheating function will be automatically enabled. Charging in
a low temperature may shorten the lifetime of the battery.Hot Swap Support
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Refund Policy
Any order that has not been shipped or picked up can be refunded in full. Please contact us with your order number to cancel and refund your order.
DJI products that have been activated/registered cannot be returned/refunded - this is the worldwide DJI policy.
Open box products (but not activated or registered) can be returned within 10 days, subject to a 10% restocking fee* of the retail price.
Products determined to be dead on arrival ("DOA") can be exchanged for identical replacements or a refund of the purchase price, within 10 days.
Merchandise cannot be returned if it has been damaged as a result of improper use or accident.
Please contact us for an RMA number prior to shipping your product(s) to us. Products sent to our office without an RMA number will be sent back to the shipper with shipping charges to be collected.Please read the following shipping instructions carefully:
Product that arrives damaged in shipment, without an RMA number or without appropriate warranty information, will be, returned to the sender non-repaired. Products, damaged through neglect due to improper packaging or in shipment, will have the warranty voided and will be processed and returned to you non-repaired. Note: An example of improper packaging would be sending a product back in an envelope.
Only products and quantities authorized through the Return Material Authorization process will be accepted.If your RMA packing list is in error, ie. Wrong product description, wrong model number, wrong capacity please contact us OmniView Tech Customer Support prior to shipment.
All products require stable and sufficient packing material, needed to protect the product from ESD (Electro Static Discharge) influences and possible damage during transport.
Required Packaging Steps:
A. Place item in ESD (Electro Static Discharge) Bag (For electronics only.)
B. Wrap with 2 inches of bubble wrap or non-movable foam cushioning
C. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Note: Returning an item in an envelope, will void the warranty.
D. Please write the Return Material Authorization number on outside packaging, on three sides in bold print.
E. When shipping multiple items, each item must be, packed as above, items must not directly touch each other and cannot move inside the packaging. All products must be, packed in individual anti-static bags and in a sturdy cardboard box. Please utilize original packaging when available. DO NOT USE peanuts or packing material that can shift or settle during transit. Warning: Returning an item in an envelope, will void the warranty.
Send your product to the address located on our contact page. Retain a record of your RMA number and all tracking/shipping numbers for your records. This will allow us to better serve you with possible inquiries.
Your Return Material Authorization number must be visible on 3 sides of the box. Any package sent in without an RMA number will be returned to you non-repaired.
Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, XpressPost, etc.) with the post office (Canadian customers only) as they provide you with a tracking number and proof of delivery. The cost of sending an item to our service centre for warranty service, is paid by the customer. OmniView Tech pays for the return shipment. If upon arrival your products are out of warranty the shipment will be returned to you at your cost.
*Restocking fee may vary depending on product. Please contact us to confirm.
