Help with Posten tracking (2024)

• Is this a small parcel, franked with stamps, see the reply for "I miss a letter" under Shipments in Norway.
• If it is a traceable parcel, you can check the parcel's status in the tracking solution.

Do you feel that there is some time after the last given track, it may be that the parcel is en route between our terminals.

For help or demand of a parcel, please contact customer service.

• If you have a tracking number on a shipment, you can track. Receiver is often sent tracking number by SMS or e-mail from sender, or you will be notified by Posten.
• For parcels you can track in Norway and in most countries around the world. It also includes parcels from abroad. You can follow the parcels in our tracking service until delivery.

Registered letters:

• Can be traced in Norway from submission to delivery. Should the shipment be sent overseas, you can follow the shipment from submission until it leaves Norway. The shipment is still in transit and will be sent to the address.

Parcels in the mailbox:

• You can track the shipment from submission to delivery in the mailbox.

Prime Expres from abroad to addresses in Norway:

• On arrival in Norway, we applya unique tracking chip so that you can track the shipment from arrival in Norway until delivery to the mailbox.

There is a different delivery times on our shipments.

If delays occur on certain stretches, this will be added tooperationalmessages.

• Norgespakke™and Pick-up parcelusually uses 2–5 business days depending on the distance.
• Business Parcel, Parcel to the dooruses 1–4 business days depending on the distance.
• Express next day. Shipping time for most places is 1 day. These parcelsare sent by air over longer distances.

Last status in tracking is the last registered. Between our terminals there is no update in the tracking solution. Some distances takes 1–4 days depending on the transport method.

When your shipment has arrived at the terminal, it is normally forwarded to the pick-up point the same day or it is available at your pick-up point the day after. Way of delivery depends on type of shipment and transport method.

• If your business supplier has been given your mobile number and/or e-mail address, you can be notified by SMS or e-mail on some parcelproducts that the parcelhas arrived at the pick-up office.
• You will then not get any message in the mailbox. It will normally be sent a notice on day 1, day 3 and day 11 if the parcelhas not been retrieved.
• Parcels that are sent to you by other than business suppliers, will not be given e-mail notice. Retrieving message will then appear in the mailbox.

If you have a tracking number on a consignment, you can track most shipments. Tracking for shipments abroad gives some limited tracking information. This is related to the mode of transport and the destination country's tracking system

Parcels can be traced in most countries in Europe as well as some other countries.

Registeredletters to foreign countries have limited tracking. Here you can follow the consignment from submission until it leaves Norway. The shipment is still transported and is sent to the recipient's address.

No tracking information is provided when a shipment is en route and transported between our terminals. It may take 1–4 days depending on the route and mode of transport.

• Should the parcel be executed by car, it will normally run on the day it is registered arriving at the terminal.
• Should the parcel be delivered from a pick-up point, it will be available there the next day after arriving at the terminal.
• There may also be parcels where we will contact the recipient for delivery agreement.

Delivery method depends on the type of shipping and transport method.

Parcels are available at your local pick-up office, which is either a post office or Post in Shop, or you can pick up in a Pakkeboks (parcel locker). The tracking will usually show which pick-up place the parcel is on.

If you get a retrieval without a specified pick-up place, you can find this by usingyour address under the Posten address search..

Our mail terminals sorts and reload the parcels and are not pick-up points for parcels.Parcels in category 3 are sorted all day and run collectively to the pick-up offices the next day no matter what time the parcel is sorted at the terminal.

There is different delivery times on our shipments.

If delays occur on certain stretches, this will be added tooperationalmessages.

• Norgespakkeand Business parcel usually uses 2–5 business days depending on the distance.
• Business parcel, On the Door uses 1–4 business days depending on the distance.
• Express Overnight: Shipping time for most places is 1 day. These parcels are sent by air over longer distances.

No. Our terminals are not pick-up points for letters or parcels. Only sorting and reloading takes place here.

Is your parcel registered as arrived at the terminal, it will normally be delivered the same day or be available at your pick-up office the next day. Delivery method depends on the type of shipping and transport method.

The deadline for picking up parcels and other shipments at Posten is either 7 days with option to extend it; or 3 weeks. Unfortunately, we are unable to accommodate requests for extended deadline beyond 3 weeks.

Sender owns the consignment until it is delivered and is entitled to return it if it is not retrieved within 14 days. Posten also need the space for other parcels and letters that are constantly arriving.

Others may collect parcels for you if the sender has not requested legitimized delivery.

Shipments that must be collected by you personally will appear on the retrieval notification. In addition, some consignments as registered letters may be obtained with mandates and original credentials for both the recipient and the person who retrieves.

Posten may refuse other than recipients to collect parcels if they are in doubt if you are the right person or have the right to retrieve the parcel on behalf of the addressee.